Question Description
Instructions
This assignment provides you with an opportunity to explain the dynamics ofteamwork, including motivation, conflict resolution, and leadership. First,read the scenario below.
Scenario: The vice president (VP) of marketing has hired you asthe leader whose first task involves implementing a new process for applyingcustomer service within the organization. The VP shares that the purpose ofthis initiative is to help resolve a list of issues that are negativelyinfecting teamwork: (1) morale is low, (2) employees are consistently late forwork while others leave early, (3) workers disagree on the daily workload, (4)there is no drive or enthusiasm, and (5) above all, two employees havecomplained about harassment.
Your team consists of eight employees: three are newly hired employees,five employees are male and three are female. Each employee has a diversebackground. Your charge is to reach the goal of improving customer service bydirecting the team through the five stages of team development.
After reading the scenario, write a minimum three-page paper by using thefollowing questions as guidelines:
- Motivation: What is the current state of motivation for employees, andwhat can you do to improve their motivation?
- Leadership: What can leadership personnel do to positively impactteamwork that eventually leads to better customer service?
- Resolving conflict: How can the employees approach resolving conflictswith one another in order to maintain a positive teamwork dynamic?
- Resolving conflict: How can the employees approach resolving conflictswith customers?
- Teamwork: What types of activities would help the team progress throughthe five stages of team development? (See page 161 in the textbook for thestages.)
Also, be sure your paper fulfills the following requirements:
- The body of the paper consists of at least three pages.
- The format of your paper follows APA style.
- Properly cite one reference (e.g., journal article) that you located fromthe university’s online library.
- Properly cite two references (e.g., article, webpage) that you locatedfrom reputable sources (e.g., online library or reputable webpages).
- Properly cite your textbook within the paper.
Finally, review your paper thoroughly to revise and correct any mistakesbefore submitting it in Blackboard for grading
